Lifetime Guarantee
Welcome to Eilovani, where we stand behind the quality and craftsmanship of our men's jewelry. We proudly offer a Lifetime Guarantee that ensures your complete satisfaction and peace of mind. Our commitment to excellence means that your Eilovani piece is built to last and designed to be treasured for a lifetime.
What is Covered: Our Lifetime Guarantee covers any issues that deviate from the expected craftsmanship of our jewelry. We guarantee to replace your item under the following circumstances:
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Tarnishing or Fading: If you start to notice any tarnishing or fading on your Eilovani piece, we will gladly replace it for you.
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Accidental Breakage: In the unfortunate event of accidental breakage, we will provide a replacement item.
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Scratched Pendant: Should your pendant become scratched, we will replace it for you.
How to Claim Your Replacement: To claim your replacement, simply follow these steps:
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Email our support team at eilovaniofficial@gmail.com attaching a clear photo of the defective/faulty item. Please include your order number in the email for reference.
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Our dedicated support team will promptly review your claim and assess the issue.
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Once your claim is approved and we have received the product, we will immediately process a replacement item for you. Alternatively, we can provide you with Eilovani store credit, allowing you to choose something else from our exquisite collection of the same value.
Our aim is to ensure your satisfaction with your Eilovani jewelry.
What is Not Covered: While we stand behind our Lifetime Guarantee, there are certain scenarios that fall outside the scope of coverage:
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Loss, Theft, or Damage by a Third-Party: Our warranty does not cover instances where your Eilovani piece is lost, stolen, or intentionally damaged by a third party.
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Purposeful Damage: If your Eilovani piece is intentionally damaged, it is not covered by our Lifetime Guarantee.
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Failure to Provide a Photo: To validate your claim, it is essential to provide a clear photo of the defective/faulty item. Failure to do so will result in the warranty being voided.
At Eilovani, we value your satisfaction and strive to deliver only the highest quality jewelry. With our Lifetime Guarantee, you can trust that we are dedicated to providing you with a hassle-free experience and ensuring that your Eilovani pieces retain their beauty for a lifetime.
